A simple guide to making an insurance claim in London
Pembroke Property Management helps Leaseholders with insurance claims in our managed blocks throughout London, Kent and Sussex.
When making an insurance claim, the first port of call is to consider whether or not making an insurance claim is worthwhile. Insurance policies have a figure called the excess to consider. The excess is the part that you must pay yourself.
Claimants must also consider the reinstatement value, this is what the insurers will be paying for, an example of this would be a leak into the ceiling. The insurance claim will cover the cost of investigating the leak and repairing the ceiling, but it does not cover the cost of repairing the leak.
It is also worth noting that your insurance premium could increase when you renew the policy or the excess can also increase at renewal.
Once you have decided that a claim is worthwhile to pursue, you must ensure that the correct steps are followed:
- You must contact your insurer and ask for a new claim to be opened, they will provide you with a claim number that you will use for reference going forward.
- In the case of buildings insurance, you must get a minimum of two quotations to repair the damages caused by the incident. These quotes must be sent to the insurers for approval to proceed.
- You must then take photographic evidence of the completed repairs to satisfy the insurers that the work has been completed.
- If the insurers are satisfied that the work has been completed and the claimant is content with the work, the insurers will settle the contractor’s invoice.
A few tips for a successful insurance claim.
- File the claim as soon as the incident occurs. Some policies have a time limit to launch claims when the incident arises.
- Make a record of everything. Do your best to record accurate times and dates of the incident(s). This includes visits from contractors and any conversations with the insurers.
Use reputable contractors. You personally need to be satisfied with reinstatement works. Ensure you use reputable contractors who have experience of similar projects. The insurance claim will not cover any further works down the line.
Clients of Pembroke Property Management benefit from the guidance of an experienced team that have experience of many types of insurance claims. Our main priority is to work for you, if something goes wrong, we make it our mission to put it right. We have the expertise to put together the right people to investigate complex issues for example leaks coming into a flat from another flat or another part of the building.
An insurance claim is never something that we hope you have to make, however, using the steps and tips above it can be a relatively stress free procedure.
If you would like to discuss an insurance claim, or for any help, guidance, general queries, or just to experience our 5 star customer service, please contact the Pembroke Property Management team on 03333 442100 where you will find someone happy to assist.
Why choose the Property Insurance Centre
Independent advice by approachable staff online or by phone
Access to a wide range of insurers to source suitable insurance cover for your needs
Bespoke Insurance Schemes & Portfolio Policies available
We can tailor your policy to suit your exact needs to give you complete peace of mind
Competitive Premiums
Cover available for the buildings while the property is being converted, renovated or extended
Over 40 years experience working with the best insurers in the UK
Excellent communication so that you understand what risks you are insured against
Why choose the Property Insurance Centre
Independent broker with staff you can speak to by phone or online
Access to a wide range of insurers to source suitable insurance cover for your needs
Bespoke Insurance Schemes & Portfolio Policies available
We can tailor your policy to suit your exact needs to give you complete peace of mind
Competitive Premiums
Cover available for the buildings while the property is being converted, renovated or extended
Over 40 years experience working with the best insurers in the UK
Excellent communication so that you understand what risks you are insured against
Why choose the Property Insurance Centre
Independent broker with staff you can speak to by phone or online
Access to a wide range of insurers to source suitable insurance cover for your needs
Bespoke Insurance Schemes & Portfolio Policies available
We can tailor your policy to suit your exact needs to give you complete peace of mind
Competitive Premiums
Cover available for the buildings while the property is being converted, renovated or extended
Over 40 years experience working with the best insurers in the UK
Excellent communication so that you understand what risks you are insured against
Specialists in Commercial & Residential Insurance
We have over 40 years experience as Residential and Commercial Insurance Brokers. We find the right policy to suit your needs and understand the risks that a property owner can face in the course of ownership. We work closely with our Insurers to get the best rates and our experience and excellent relationships with them mean that we can provide cover for even the most difficult to place risks.
Whether you have an adverse claims history, a high value property or a large portfolio of properties, we can source suitable cover for you. Whatever your requirements, we can tailor a specialist property insurance policy to suit your exact needs and provide you with a range of quotes to choose from. Established in 1976, we are not a call centre but a specialist insurance broker with a traditional office mentality, where the client comes first.
Looking for a quote now? Give us a call on 0800 085 3761 or complete one of our quote request forms.
We are also authorised and regulated by the Financial Conduct Authority and you can view our registration here.
Get In Touch:
[contact-form-7 id="12585" title="New Callback"]We accept most payment types including:
Robert Fisher is a company director of the Property Insurance Centre, who specialise in Business and Property Insurance, serving clients throughout the United Kingdom. His expertise and career in insurance spans almost twenty years.
Robert’s background is in Building Surveying, which he studied at Heriot-Watt University, where he was awarded a BSc (Hons) degree. Much of his educational background is in Building Structural Safety from an engineering perspective.
The knowledge that Robert gained at undergraduate level has lent itself well, particularly as it has enabled him to evaluate the risks associated with certain buildings. This means he knows how best to place these risks and ultimately insure the properties against such risks.
His in-depth knowledge of various methods of construction has enabled him to easily identify which insurer’s underwriting criteria would best fit each client’s needs and provide the correct levels of cover.
Additionally, Robert is responsible for training the team and ensuring that they are always kept up to date with the latest industry developments. This is an area that he is naturally drawn to because of his inquisitive mind, diligence and passion for passing on knowledge to others.
He is a member of the Chartered Insurance Institute (CII) and qualified to Level 3 with the CII.
As part of the Level 3 certification, Robert has undertaken modules in Insurance, Legal & Regulatory (IF1), Insurance Claims Handling (IF4) and Insurance Household Products (IF6).
As a condition of CII membership, Robert continues his professional development by keeping abreast of the latest industry developments.
Contents
- 1 A simple guide to making an insurance claim in London
- 2
- 3 Insurance under one roof
- 4 We are specialists in many types of insurance
- 5 Block of Flats
- 6 Unoccupied
- 7 Home Insurance
- 8 Residential Landlord
- 9 Land Liability
- 10 Commercial Property
- 11 Lockup Garage
- 12 Restaurant
- 13 Takeaway
- 14 Classic Car
- 15 Mixed Use
- 16 Tradesmen
- 17 Why choose the Property Insurance Centre
- 18 Independent advice by approachable staff online or by phone
- 19 Access to a wide range of insurers to source suitable insurance cover for your needs
- 20 Bespoke Insurance Schemes & Portfolio Policies available
- 21 We can tailor your policy to suit your exact needs to give you complete peace of mind
- 22 Competitive Premiums
- 23 Cover available for the buildings while the property is being converted, renovated or extended
- 24 Over 40 years experience working with the best insurers in the UK
- 25 Excellent communication so that you understand what risks you are insured against
- 26 Why choose the Property Insurance Centre
- 27 Independent broker with staff you can speak to by phone or online
- 28 Access to a wide range of insurers to source suitable insurance cover for your needs
- 29 Bespoke Insurance Schemes & Portfolio Policies available
- 30 We can tailor your policy to suit your exact needs to give you complete peace of mind
- 31 Competitive Premiums
- 32 Cover available for the buildings while the property is being converted, renovated or extended
- 33 Over 40 years experience working with the best insurers in the UK
- 34 Excellent communication so that you understand what risks you are insured against
- 35 Why choose the Property Insurance Centre
- 36 Independent broker with staff you can speak to by phone or online
- 37 Access to a wide range of insurers to source suitable insurance cover for your needs
- 38 Bespoke Insurance Schemes & Portfolio Policies available
- 39 We can tailor your policy to suit your exact needs to give you complete peace of mind
- 40 Competitive Premiums
- 41 Cover available for the buildings while the property is being converted, renovated or extended
- 42 Over 40 years experience working with the best insurers in the UK
- 43 Excellent communication so that you understand what risks you are insured against
- 44 Specialists in Commercial & Residential Insurance
- 45 Get In Touch:
- 46 We accept most payment types including:
- 47 UK Call Handlers & Dedicated New Business Team
- 48 Call Us on 0800 085 3761
- 49 Robert Fisher
