FAQ & T+C’s

/FAQ & T+C’s
FAQ & T+C’s2018-08-02T15:48:22+00:00

Frequently Asked Questions

Contact Us

Talk to us about your Property or Business Insurance


If you would like to talk to us about your property insurance or business’ insurance requirements, please call us on 0208 651 3131
Contact Us
In the event of a claim occurring please contact the office first and we will advise you what you should do. A claims handler will be appointed on your behalf.
Policies can differ in terms of their cover. It is important that you read your policy wording whilst referring to you schedule of insurance.
You must contact us immediately. You will be given the advise with regards to your obligations if the property were to become empty & and also advised of the cover should such a change happen. You should also consult the policy wording that will give full details of unoccupancy.
No. Wear & Tear is deterioration. Deterioration can be a result of poor maintenance and is not cover under an insurance policy. Insurance does not come in to force for maintenance, but rather to help you in the case of an insured; peril such as a Fire.
No. We will aim to invite your renewal 21 days before it is due. It is your responsibility to renew your policy unless otherwise advised. You can contact the office on 0208 651 3131 or renew your policy online by clicking on ‘renew online’ on the home page.
This means that you must insure any item to its full value. Failure to do so can result in that item being affected by average. If you were to insure an item for 50% of its total value, and that item suffered a loss or damage, the total amount settled will be reduced by 50% of the cost of the claim.
You can pay by credit/debit card when you call the office or when you renew online. You can pay by BACS if agreed. If you pay by cheque payment must be received before the start of your policy for both renewal & new business policies. Direct Debit facilities are also available.
No. We do not charge for debit card payments. We do charge for credit card payments as we are in turn charged to process the transaction.

To view our Terms of Business please click here….

Contact Us

Call us on 0800 085 3761

Contact us to get a range of competitive Property Insurance or Business Insurance quotes
Contact Us

Branch Address

4 Donaghadee Road, Newtownards, Co. Down, BT23 7ET Tel: 028 9182 8899

Registered Office

88 Wood Street 10th - 15th Floor London EC2V 7RS Tel: 0208 651 3131