In most cases, the answer is yes – though every local planning authority is slightly different, so we do recommend you check with the relevant one in your area if you’re concerned. Local planning authorities will often be looking at whether the sensor is a permanent fixture to decide if it counts as an alteration to a listed building; it isn’t and, in fact, it remains FloodFlash property after installation.
If you want to change the placement of your sensor mid-term, this will incur an additional fee of £75+VAT. If you want to move your sensor to a different building you may also require a new quote. For more information, email support@floodflash.co.
We need trained installation engineers to set your sensor up to make sure it reports data correctly for the right building. If you move the sensor without informing us we may not be able to use the data in the event of a flood which could mean that your claim isn’t paid. Please email support@floodflash.co if you need further details or want to request a sensor move.
We rent your FloodFlash sensor to you at an annual fee of £100+VAT. It covers data processing costs along with routine maintenance requirements. Initial installation is provided at no extra charge. If you choose to move the sensor after the initial installation (either at renewal or mid-term) you will incur an additional fee of £75+VAT.
No. A FloodFlash policy is designed to cover external sources of flooding and our sensors are always installed on the outside wall of a building.
We constantly monitor our network to check that your sensor is working properly. If you think that your FloodFlash sensor has been damaged, please let us know immediately by emailing support@floodflash.co or calling us on 0333 016 5466.
The FloodFlash sensor is powered independently, and uses mobile communications to send any data. This ensures that a sensor will remain fully operational during a flood event, even if you lose power at your property.
The sensor must be installed at a point that is: (a) on outside wall of the insured premises detailed in your policy schedule, (b) not in a drain, stairwell or other depression that takes the sensor below ground elevation, (c) not on a wall that touches or abuts water, and (d) your choice. Our engineers cannot advise you where to place the sensor.
If possible, someone from your company should be present when the engineer arrives, to direct them to where you would like it to be installed, and to sign-off that the engineer has left the site in a clean and tidy state. Otherwise we accept written and picture instructions provided there are no access issues.
Your FloodFlash sensor will be installed by one of our trained engineers. After you purchase a FloodFlash policy, we will schedule one of our engineers to come and install it on the date you have chosen.
