In the first instance, we ask you to contact the team here at Property Insurance Centre. We wish to resolve your complaint. Here is the FloodFlash Complaints Information: We make every effort to provide a high-quality service to all of our customers. If you do have a complaint, please contact us by emailing complaints@floodflash.co, by calling us on 0333 016 5466 or through our contact page. All complaints that we receive will be recorded. FloodFlash will refer your complaint to the underwriters of this policy, Munich Re Innovation Syndicate 1840 at Lloyd’s. You may also contact Munich Re Innovation Syndicate 1840 directly, by calling +44 (0)20 7886 3900, emailing MRSL-complaints@munichre.com, or writing to: The MRSL Complaints Team Munich Re Syndicate Limited, 1 Fen Court, London, EC3M 5BN. If you remain dissatisfied, it may be possible in certain circumstances for you to refer the matter to the Complaints team at Lloyd’s. The [...]

A FloodFlash policy can be cancelled any time – however you will only receive a refund in certain circumstances, for example if you have changed address or no longer have an insurable interest in the cost of flooding. This will be calculated pro-rata based on the days you have benefitted from the insurance cover.There is a 14-day cooling-off period at the beginning of your policy, during which you can decide not to go ahead with the cover. In all other circumstances, the premium is non-refundable and you will need to pay the full premium for your policy.