In the first instance, we ask you to contact the team here at Property Insurance Centre. We wish to resolve your complaint.
Here is the FloodFlash Complaints Information:
We make every effort to provide a high-quality service to all of our customers. If you do have a complaint, please contact us by emailing complaints@floodflash.co, by calling us on 0333 016 5466 or through our contact page. All complaints that we receive will be recorded.
FloodFlash will refer your complaint to the underwriters of this policy, Munich Re Innovation Syndicate 1840 at Lloyd’s. You may also contact Munich Re Innovation Syndicate 1840 directly, by calling +44 (0)20 7886 3900, emailing MRSL-complaints@munichre.com, or writing to: The MRSL Complaints Team Munich Re Syndicate Limited, 1 Fen Court, London, EC3M 5BN.
If you remain dissatisfied, it may be possible in certain circumstances for you to refer the matter to the Complaints team at Lloyd’s. The address of the Complaints team at Lloyd’s is: Complaints, Lloyd’s, One Lime Street, London, EC3M 7HA. Telephone: 020 7327 5693. Fax: 020 7327 5225. E-mail: complaints@lloyds.com. Website: www.lloyds.com/complaints.
Details of Lloyd’s complaints procedures are set out in a leaflet ‘Your Complaint – How We Can Help’ available at www.lloyds.com/complaints.
If you remain dissatisfied with your complaint handling or if the investigation has not been completed after 8 weeks you can escalate the complaint to the Financial Ombudsman Service. For more information, visit www.financial-ombudsman.org.uk.
Full details of how you can report a complaint can be found in your Policy Documentation.
