About our insurance
services
- The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial
services. It requires us to give you this document. Use
this information to decide if our services are right for
you.
- Whose products do we offer?
We offer products from a range of insurers for Property
Owners, Household, Shop and Office, Car Insurance, legal
expenses insurance and travel insurance.
- Which service will we provide you with?
We will advise and make a recommendation for you after
we have assessed your needs. We may ask
some questions to narrow down the selection of products
that we will provide details on. You will then need to
make your own choice about how to proceed.
- What will you have to pay us for this service?
A fee of £15.00 will be charged for arranging and
making any mid-term adjustments in relation to Property
Owners, Household, Shop and Office, Car Insurance, legal
expenses insurance and travel insurance
You will receive a quotation which will tell you about any
other fees relating to any particular insurance policy.
- Who regulates us?
Townsend Insurance Services, 3 Limpsfield Road, Sanderstead,
CR2 9LA is authorised and regulated by the Financial Services
Authority. Our FSA Register number is 300262.
Our permitted business is arranging general insurance contracts.
You can check this on the FSA's Register by visiting the
FSA's website www.fsa.gov.uk/register/
or by contacting the FSA on 0845 606 1234.
- What to do if you have a complaint?
If you wish to register a complaint, please contact
us:
- in writing: Write to Gavin Fisher, Townsend Insurance
Services, 3 Limpsfield Road, Sanderstead, CR2 9LA
- by phone: Telephone 0800 085 3761
If you cannot settle your complaint with us, you may be
entitled to refer it to the Financial Ombudsman Service.
- Are we covered by the Financial Services Compensation
Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation
from the scheme if we cannot meet our obligations. This
depends on the type of business and the circumstances of
the claim.
Insurance advising and arranging is covered for 100% of
the first £2,000 and 90% of the remainder of the claim,
without any upper limit.
For compulsory classes of insurance, insurance advising
and arranging is covered for 100% of the claim, without
any upper limit.
Further information about the compensation scheme arrangements
is available from the FSCS.
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